Returns & Refund Policy

We want you to be satisfied with your purchase. This Returns & Refund Policy explains which products are eligible for return, the applicable timelines, and how refunds are processed.

If you have any questions, please contact us using the information below.

Due to federal and state pharmacy regulations, prescription medications are not eligible for return once dispensed by the pharmacy.

However, if:

Please contact us within 30 days of delivery. We will work with the dispensing pharmacy to review the issue and, if appropriate, provide a replacement or refund.

We may require photos or additional documentation to process claims involving damage or errors.

Non-prescription products may be returned within 30 days of delivery, provided that:

To initiate a return, please contact us to receive return instructions.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Fees for medical consultations, provider visits, and subscription or membership services are non-refundable once services have been rendered.

If you cancel a membership:

If your return or claim is approved:

If a return does not meet eligibility requirements, we will notify you.

Orders may be canceled prior to shipment. Once an order has been processed or shipped, it cannot be canceled.

Prescription orders cannot be canceled once the pharmacy has begun fulfillment.

To request a return or report an issue, please contact:

Please include your order number and a description of the issue.