Frequently asked questions

Yes — for questions that could involve personal health information, please use the patient portal through our HIPAA-secure EHR partner, CarePortals. Emergency consultations aren't available through this channel; call 911 for emergencies.

Each kit includes online and printed educational materials explaining the appropriate use of each medication or supply, the risks and benefits of use, and when to avoid use. The protocols follow established nursing triage and emergency medical services standards, with clear emergency instructions.

Yes. Survival Scripts has physicians licensed in your state who write the prescriptions, which are filled by a pharmacist licensed in your state and shipped directly to you.

You submit personal information including age, allergies, and medical history. A physician reviews this and contacts you if needed via email, chat, or video. You'll need to provide identity verification and agree to the terms and telehealth policies.

It depends on your specific plan. You may have to submit the receipt for reimbursement from your HSA or FSA account.

The consulting physician can typically make substitutions. Allergies must be noted on your medical form — substitutions can't be made after fulfillment.

Your prescriptions will typically have an expiration date 12 months after they were filled. Store in a cool, dry place, away from bathrooms and kitchens.

No. This policy keeps the price of the medications and consultations as low as possible.